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Returns and repairs

Placed an order at Smash-watches.com you can within 14 days (after receipt of the order). Upon receipt of your return shipment will be the purchase price within 14 days on your account will be refunded.

So submit your new order return in the right way:

  • In the case of a new purchase the product must be unused and in the State of purchase are new and packaged in original and undamaged gift packaging.
  • At your shipment you will find a preprinted return label by UPS, with this tag, you can return your shipment, free of charge. Y
  • ou are required to send the return shipment via UPS. To do this, use the UPS label which you paste on the box. Please note that the label must be legible and fully.
  • Download the Smash return form and fill it completely in.
  • Go www.ups.com.
  • Click on the Send tab and scroll to pickup plans.
  • The question you have pre-printed UPS labels you answer with "Yes" .
  • Our customer number is 157211 and our zip code is 2282 NN
  • Uncheck "plan your collection request" on call. The rest is self-explanatory, get the necessary information for shipping on the package of the UPS return label off.
  • Exchange is also possible. We are required to do so, the administration, packaging and shipping costs made by us. This price of yhis is €25.0,- please send us first an email to infosmash-watches.com

Service maintenance and repairs:

For the return of your watch for a repair, or for service-maintenance other rules apply.

With service maintenance we mean, for example, replacing the battery. Your watch is defective you can return also. Please note that for all Smash watches a warranty of 24 months on the timepiece, batteries, glass and band are excluded from this warranty.

So offer your service or repair your watch properly

  • Download the Smash return form by clicking here and fill it in completely.
  • Pack the watch well in a neutral shipping box and listed somewhere on the box the words "service/repair", don't forget the retourformuler of Smash to add in the box.
  • You are free to your transport company to choose but be with shipping receipt or sent by registered mail, we are not responsible for receiving the shipment if you do not do this!
  • Standard repairs have a lead time of plm. 3 weeks